STORE POLICY

Customer Care

Welcome to our Nail Salon Customer Care Section!

At Kat B & Co., we prioritise your satisfaction and strive to provide an exceptional experience. If you have any questions or concerns, our dedicated customer care team is here to assist you. Contact Information: Email: Katbnails1997@gmail.com

Services and Pricing:

Visit our Instagram page for a detailed list of our nail treatments and their prices. If you need assistance choosing the right service for you, our team is happy to guide you.

Appointments:

To schedule an appointment, please call us or use our online booking system. We recommend booking in advance to secure your preferred time slot.

Cancellations and Rescheduling:

Life happens, and we understand. If you need to cancel or reschedule your appointment, please notify us at least 24 hours in advance to avoid any cancellation fees.

Feedback and Suggestions:

We value your feedback. If you have any comments, suggestions, or concerns, please share them with us. Your input helps us continually improve our services.

Gift Cards:

Surprise your loved ones with the gift of beautiful nails! Gift cards are available for purchase at our salon.

COVID-19 Safety Measures:

Your safety is our priority. Learn about the precautions and safety measures we've implemented to ensure a clean and secure environment during your visit. We appreciate your trust in Kat B & Co. Our team looks forward to pampering you and providing a delightful nail care experience!

Privacy & Safety

Privacy and Safety at Kat B & Co., we are committed to safeguarding your privacy and ensuring a secure and enjoyable experience during your visit. Please take a moment to review our privacy and safety measures.

Client Confidentiality: We respect your privacy and keep all client information confidential. Any personal details shared with us during appointments or online transactions are strictly protected.
Secure Online Transactions: Your online transactions are secure with us. We utilise industry-standard encryption protocols to safeguard your financial information when making payments or purchasing gift cards through our website.
Data Collection: We collect minimal personal information necessary for providing our services. This includes contact details and preferences. Rest assured, we handle this information responsibly and in compliance with applicable data protection laws.
Appointment Information: Your appointment details, including the type of service and preferred stylist, are securely stored in our system. This information is used solely to provide you with the best salon experience.
Email Communication: If you opt to receive promotional emails, newsletters, or appointment reminders, your email address will be used exclusively for these purposes. We do not share your email with third parties.
COVID-19 Safety Measures: Your health is paramount. We have implemented strict hygiene and safety protocols in line with recommended guidelines to ensure a clean and secure environment. This includes regular sanitisation of equipment and common areas, as well as mandatory mask-wearing for staff and clients.
Photography and Social Media: With your consent, we may take photos of completed services for our portfolio or social media. Your privacy is important to us, and we respect any requests to exclude your images from our promotional materials.
Children's Privacy: We do not knowingly collect or maintain information from individuals under the age of 13. Our services are intended for adults or minors with parental consent.

If you have any questions or concerns regarding your privacy or safety at Kat B & Co., please contact our customer care team. We appreciate your trust and look forward to providing you with a secure and enjoyable salon experience.

Wholesale Inquiries

For wholesale enquiries of our amazing products please email us directly.

Payment Methods

Credit / Debit Cards
Cash
Gfit Cards
Offline Payment